Privacy Policy
Who We Are
Vivardi Clinics is a medical clinic registered with Suruhanjaya Syarikat Malaysia (SSM) and operates under the regulatory oversight of the Ministry of Health Malaysia (KKM). All medical services are provided by licensed healthcare professionals in compliance with Malaysian medical laws and ethical standards.Vivardi Clinics providing aesthetic medicine, women’s wellness and men’s health services in Selangor, Malaysia.
Our website address is:
https://vivardiclinics.com
Vivardi Clinics is committed to protecting your personal data and privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable medical confidentiality standards.
Personal Data We Collect
We may collect personal data when you:
Visit our website
Fill in enquiry or appointment forms
Leave comments
Contact us via email, WhatsApp or phone
Register for an account, if applicable
Personal data collected may include your name, email address, phone number, IP address, browser information and any details you voluntarily provide.
Medical information shared through consultations or enquiry forms is treated as confidential medical data and handled in accordance with medical ethics and PDPA requirements.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymised string created from your email address may be provided to the Gravatar service to determine if you are using it. The Gravatar service privacy policy is available at:
https://automattic.com/privacy/
After approval of your comment, your profile picture may be visible to the public alongside your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data such as EXIF GPS. Visitors to the website may be able to download and extract location data from images displayed on the site.
Cookies
If you leave a comment on our site, you may choose to save your name, email address and website in cookies. These cookies are for your convenience so you do not need to re-enter your details when leaving another comment. These cookies will last for one year.
When you visit our login page, a temporary cookie may be set to check whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.
When you log in, cookies may be used to save your login details and screen preferences. Login cookies last for two days, while screen preference cookies last for one year. If you select “Remember Me”, your login may persist for two weeks. Logging out removes these cookies.
If you edit or publish an article, an additional cookie may be stored in your browser. This cookie does not contain personal data and expires after one day.
Embedded Content from Other Websites
Articles on this site may include embedded content such as videos, images or articles. Embedded content from other websites behaves in the same way as if you visited those websites directly.
These external websites may collect data about you, use cookies, embed third-party tracking and monitor your interaction with the embedded content, especially if you are logged in to those platforms.
Vivardi Clinics does not control the data collection practices of third-party websites.
Who We Share Your Data With
We do not sell, trade or rent personal data to third parties.
Personal data may be shared only when necessary with:
Website hosting and security providers
Spam detection services
Appointment and communication platforms
Medical professionals involved in your care, where applicable
If you request a password reset, your IP address may be included in the reset email.
How Long We Retain Your Data
Comments and their metadata may be retained indefinitely to help recognise and approve follow-up comments automatically.
For users who register on our website, we store the personal information provided in their user profile. Users may view, edit or delete their personal information at any time, except for their username. Website administrators may also access and manage this information.
Medical records and related data are retained in accordance with Malaysian medical record retention guidelines and legal obligations.
Your Rights Under PDPA Malaysia
Under the Personal Data Protection Act 2010, you have the right to:
Request access to your personal data
Request correction of inaccurate personal data
Request a copy of personal data we hold about you
Request deletion of personal data where legally permissible
Withdraw consent for data processing, subject to legal and medical obligations
Requests may be subject to verification and applicable laws.
Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Some data may be processed or stored on secure servers located outside Malaysia. In such cases, we ensure reasonable steps are taken to protect your data in accordance with PDPA standards.
Medical Confidentiality
All medical information shared with Vivardi Clinics is treated as confidential and protected under medical ethics, professional guidelines and applicable Malaysian laws. Access to medical data is limited to authorised healthcare professionals only.
Changes to This Privacy Policy
Vivardi Clinics may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately upon publication.
Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact:
Vivardi Clinics
63A-1, Jalan Anggun City 2,
Taman Anggun,
48000 Rawang, Selangor, Malaysia
Phone: 011-88886503
Email: info@vivardiclinics.com